Glossary
ERP and AI terms every business owner should know
Plain-language definitions of the ERP and AI terms Thai business owners run into when choosing a system · no IT background needed.
- ERP Enterprise Resource PlanningERP & systems
- A system that brings a business's core work · accounting, inventory, sales, purchasing · onto one shared dataset, so you don't re-key in many places and can see the whole company from one screen.
- Co-work Agent AI ที่ทำงานในระบบSamoe terms
- The heart of Samoe · an AI that works inside your actual systems, helping key in, summarize, and chase repetitive work. Not a chatbot bolted on the side wrapping an API.
- MCP Model Context ProtocolAI & technology
- A standard that lets an AI connect securely to your existing systems and tools. Samoe uses MCP to connect Express, Excel, and LINE so the agents work in your real data without moving it out.
- AI Agent เอเจนต์AI & technology
- An AI that takes a goal and works through multiple steps to finish it · not just answering one question at a time. For example, น้องเสมอ takes “close this month” and breaks the work down until it reports back.
- Multi-agent team Multi-agentSamoe terms
- Several specialized AIs working together. Samoe has 6 agents · เสมอ leads, then delegates to sales, inventory, accounting, operations, and customer-care agents as one team.
- WMS Warehouse Management SystemERP & systems
- A warehouse management system covering receiving, picking, transfers, and counts, so you always know what's really in stock. In Samoe, น้องสต็อก owns this.
- Purchase Order (PO) Purchase OrderERP & systems
- A document ordering goods from a supplier · items, quantity, and agreed price. Samoe auto-drafts POs when stock runs low so you don't run out.
- VAT ภ.พ.30Business & tax
- Value-added tax on goods and services; registered businesses file a monthly VAT return. น้องเสมียน compiles input/output VAT and prepares the filing.
- Withholding Tax หัก ณ ที่จ่ายBusiness & tax
- Tax the payer withholds from a payment to remit to the Revenue Department on the payee's behalf. Samoe calculates it and issues the withholding certificate at the right rate.
- Reconciliation Bank reconciliationERP & systems
- Matching ledger entries to actual balances · for example, your books against the bank statement. น้องเสมียน reconciles automatically so the numbers can be trusted.
- COGS Cost of Goods SoldBusiness & tax
- The cost of the goods sold in a period, used to compute gross margin. With sales linked to inventory and purchasing in one system, Samoe shows margin per order the moment a sale closes.
- CRM Customer Relationship ManagementERP & systems
- A system for managing customer relationships · purchase history, contacts, and follow-ups. น้องเสน่ห์ chases past customers, reminds you of follow-ups, and summarizes open deals.
- SaaS Software as a ServiceBusiness & tax
- Software used over the internet on a monthly subscription · no server to run yourself, updates handled for you. Samoe is SaaS, starting at a few thousand baht a month.
- AI Credits AI usage creditsSamoe terms
- The unit of AI usage in each plan · the more work the agents do, the more credits they use. Each package includes a bundle, and you can top up when you need to.
- On-premise vs Cloud ติดตั้งเองกับบนคลาวด์Business & tax
- On-premise means running the system on your own machines; cloud means using it over the internet. Samoe runs in the cloud but connects to the on-premise systems you already have via MCP.
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